222be Privacy Policy — Your data, our responsibility

1. Introduction & Scope

222be is the trusted online betting and casino platform for millions of sports fans across Bangladesh. We believe that protecting user privacy is essential to a healthy digital environment. This Privacy Policy explains how 222be collects your personal information, why it is collected, and how it is kept secure.

This policy applies to the 222be website (222be.app), mobile application, Live Casino, slot games, betting sections, and our customer support channels. When you create an account or use our services, you automatically fall under the scope of this Privacy Policy.

222be operates in full compliance with international data protection standards. Our data management team continuously updates security measures and monitors for suspicious activity to keep your information safe at all times.

2. What Information We Collect

222be collects only the information necessary to provide its services. We do not gather unnecessary or excessive data. The types of information we collect are detailed below.

• Information you provide directly — through registration, KYC verification, or support communications.
• Automatically collected data — gathered technically while you use the platform.
• Information received from third parties — via payment gateways or identity verification agencies.

3. How Your Information Is Used

222be uses your personal data solely for specific, legitimate purposes. We never use your information for any other purpose without your consent.

• Account management: To handle registration, login, identity verification, and account security.
• Payment Processing: To process deposits and withdrawals securely and to prevent financial fraud.
• Service Improvement: To analyze your usage patterns and improve the platform experience.
• Customer Support: To resolve your complaints or queries quickly and effectively.
• Promotional Communications: To send you offers and bonus updates with your consent.
• Legal compliance: To meet regulatory obligations and comply with anti-money laundering rules.
• Responsible Gaming: To identify problem gaming patterns and provide timely support.

4. Data Sharing Policy

222be never sells, rents, or commercially transfers your personal data to third parties. In certain limited circumstances, however, some information may need to be shared.

• Payment Providers: Only the minimum necessary information is shared with bKash and Nagad to process deposits and withdrawals.
• KYC provider: Information may be shared with authorized verification agencies for identity verification purposes.
• Legal obligations: Information may be disclosed in response to court orders, requests from investigative agencies, or regulatory authorities.
• Anti-money laundering: If suspicious financial activity is detected, the relevant authorities may be notified.
• Technology Partners: Technology providers that support platform operations may have access to limited, encrypted data.

5. Cookies & Tracking Technologies

The 222be website and app use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help improve the functionality of the site.

• Essential cookies: Required to maintain login sessions and core platform functionality. These cannot be disabled.
• Functional cookies: Used to remember your preferences — language, theme, and betting slip settings.
• Analytics Cookies: To understand which pages are used most. This data is anonymous and aggregated.
• Security Cookies: Used to prevent access from multiple devices within the same session.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the service.

6. Data Security Measures

222be uses industry-leading security technology to protect your data. Our security team monitors the platform 24/7 to detect and respond to any threats quickly.

• 256-bit TLS/SSL encryption — applied to all data transfers.
• Encrypted database — stored data is kept in an encrypted state.
• Two-factor authentication (2FA) — to prevent unauthorized access to your account.
• Regular security audits and penetration testing.
• Data backup and recovery system.
• Automatic account protection upon detection of suspicious login activity.

7. Your Privacy Rights

As a 222be user, you have full control over your own data. We make sure you can exercise these rights with ease.

8. Data Retention Period

222be retains your data only for as long as necessary. Once the purpose of the service has been fulfilled or the legal retention period has expired, your data is securely deleted.

• Active account: All data is retained for the duration of the active account.
• Closed Accounts: Financial transaction records are retained for up to 5 years after account closure (as required by law).
• KYC documents: Retained for a specified period in accordance with regulatory requirements.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire after a maximum of 12 months.
• Support conversations: Retained for up to 2 years after the issue is resolved.

9. Protection of Minors

222be strictly prohibits anyone under the age of 18 from using the platform. We do not collect personal data from minors and do not permit them to access our services.

• Age is verified at registration using an NID or passport.
• If we receive personal data belonging to a minor, we will immediately delete it and close the associated account.
• If you believe your child is using 222be, please contact our support team immediately.

10. Policy Change Notifications

222be may update this Privacy Policy from time to time — due to new service launches, legal changes, or technical improvements. You will be notified in advance of any significant changes.

• For significant changes, a notification will be sent to your registered mobile number or email address.
• Each update will change the "Last Updated" date at the top of the page.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• Previous versions of the policy are available from support upon request.

11. Privacy Contact

For any questions, complaints, or requests related to your data privacy, please contact our dedicated privacy team. We typically respond within 72 hours.

• Email: [email protected]
• Live Chat: Click the icon at the bottom right of the platform.
• Support Hours: 7 days a week, 9:00 AM to 11:00 PM.

To request deletion or correction of your data, log in to your account and submit a support ticket. KYC verification may be required to confirm your identity.